Samantha Trindade

Review of The Leela

Honestly not what I expected at all. I visited the...

Honestly not what I expected at all. I visited the restaurant lounge instead of the Riverside restaurant because the staff recommended the place. I was looking specifically for Italian cuisine during lunch time and the speciality restaurants were only functioning during dinner time.

The hygiene precautions at the entrance are standard with temperature checks and a sanitisation stand. The lobby area boasts of a very ethnic vibe which I wasn t too fussed about. Considering it was a pretty humid day today (like most days in Goa) the lounge area didn t look too inviting as I don t think it was well conditioned.

In terms of the welcome, we were seated at the table without having to wait which was great but everything went down south from there (literally). The service staff weren t sufficiently trained on the menu and lacked basic knowledge about the ingredients and preparations (not something you expect from a 5*). They were not conscious about the fact that we are currently living through a pandemic and weren t appropriately replacing cutlery, serving food etc. I don t blame the wait staff for being ill trained but am surprised at the quality of service for brand such as the Leela.

Last but not least, I would ve overlooked all of the above had the food been at least average but unfortunately it was sub par at best. We tried the a couple of dishes but none seemed to do the trick. The food lacked depth and flavour. I had to season my food several times before it was edible. I wouldn t recommend dining here.

@theleelagoa you ll can do better than this.