Iosif Hotoleanu

Review of Italian Embassy in Bucharest

Rudeness and inefficiency on the part of the young...

Rudeness and inefficiency on the part of the young lady who answers the phone.

I am an Italian citizen who is in Bucharest and needs to repatriate. Following the lack of information from the consulate, I turned to the embassy which, with great rudeness, refused to help me saying that it is the consulate's job.
Despite reiterating that the consulate was unable to provide help and that they themselves directed me to the embassy, the young lady in question hung up the phone on my face.
Later I tried to call again, without any answer.

Great rude and incompetent during a period of crisis like this.