I bought a brand new 2020 F150 and 2 weeks later h...

I bought a brand new 2020 F150 and 2 weeks later had to bring it in for a water leak. I spent several hours 2 separate days trying to get an appointment to get the leak repaired and also a loaner vehicle to drive as they said it may take upwards of 5 hours for the repair. They were not helpful and would not give me a loaner vehicle to drive from the service department. I tried calling my sales person Brian Winn to get a loaner vehicle as this is a brand new truck and it is already frustrating that there is a problem with it at all. After a few tries I was able to get into contact with him. He said he would get with his manager and figure it out. He did not call me back for 6.5 hours and I missed the call. I called him back within 10 minutes though he did not answer or return my call. I went to the dealership at my appointment time and of course no one had a loaner for me. I've been sitting here for 3 hours so far. No one seems to care about you once you've signed the paperwork to buy the vehicle. I had really hoped for better customer service from the dealership. I am frustrated and very, very disappointed. There are plenty of other Ford dealerships around the area, I encourage you to find one that actually cares about the customer s experience.