Service was spot in and shrimp was great. Problem ...

Service was spot in and shrimp was great. Problem we are finding on second and last trip to Tripps? Steak! Both of our steaks we're rare! Ordered them medium.
Why can't a place that prides themselves in steak cook one? My wife had to send hers back for a refire.
I unfortunately did not know mine was raw until we got home. I had eaten alot if salad, bread and shrimp. Never got to main course.
Such a shame. Put a picture and review up on Facebook and they did not post it..hmm