They offer a good service at a great price.

They offer a good service at a great price.
Taxation is their sin.
In my opinion, in some cases they should intervene in person when the situation requires it.
Instead they refer to an automated process in any situation, with great discomfort for the customer.
However, they deserve a 4-star rating without a doubt, for the quality / price ratio and the seriousness of the company.