I went to Mainfreight on Monday the 13 of January ...

I went to Mainfreight on Monday the 13 of January 2020, to collect some purple heart wood that was sent to me from New Plymouth. I didn't know where to go and ended up in an area that looked like a canteen. A very lovely lady got up from the table and came over to assist me. We showed me the direction and explained how to get to the reception area.
When I got to the reception the lady there was very friendly and helpful. I told her I don't have My tracking number but I know my parcel is there as it was there when I phoned them that morning. She asked me for my name. She found my parcel on the system and told me where to go to get it.
When I phoned that morning to find out if my wood was there, I told them I needed to cut it shorter as it was too long for my ute and the cops would pull me off if I attempted to transport it in full lengths. So when I got my wood they had prepared a area for me to work one guy even assisted me.
You could have knocked me down with a feather. The staff at Mainfreight are awesome. Very friendly and helpful. Was a pleasure to to business with them.