The level of customer service is terrible, one of ...

The level of customer service is terrible, one of the employees was going outside to tell everyone how to line up and coming back in and boxing cupcakes I thought this was so unsanitary I don't know why he didn't use gloves. I'm only in town visiting, I won't be going back. I understand this is a popular cupcake shop but they really need to come up with a better way to handle the over flow of customers they have.