I never recieved an email letting me know that I n...

I never recieved an email letting me know that I needed to be at my appointment 15 minutes early. I walked in and they told me my appointment is cancelled even though I was on time. Their text reminder also DID NOT let me know I needed to be there early. I was standing there crying letting them know that I really needed to see someone. Literally this is the only place I have been to that provides medical care, where they will CANCEL your appointment for not being early.

Students ALSO have busy schedules so someone who turns up ON TIME for the appointment time should not be turned away.

AND THE FACT that I was told I could sign a waiver and pay a late fee and then I would have my appointment back, shows they don t care about a student s wellness and just wanted money. It s pretty obvious that if I paid, then someone would have time to provide care for me. Which I was told later that this is wrong and I was misinformed? They really need to make sure their staff know their information.

The least they could do is a better job of notifying students that they need to be there early. Don t understand why that wasn t stated in the text message reminder I received.