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This is from Oct 29,2020 I called this dealership ...

This is from Oct 29,2020 I called this dealership looking for a part. I furnished the part# from another dealership,and told the sales person that the o-ring I was looking for was approximately the size of a half dollar.I also stated that the part I was looking for was positioned around the camshaft behind the vanos unit.Let me note that the sales representative mentioned the vvt solenoid and I told him AGAIN that I was looking for the o-rings that go around the camshaft ,behind the vanos.When the parts came,it turns out the part number I gave them was the wrong one. We needed the o-rings that go on the end of the camshaft behind the vanos unit. The parts we received were the o-rings that go around the vvt solenoid-about the size of a dime.
All this is just a simple mistake,I BELIEVE,on the sales associate's part.I reached out to them to request a $26.12 credit for the parts and the overnight shipping-we had to get the parts from a different dealership to save time. Unfortunately they have as of now refused to issue a return label and authorize a credit/return. Hence the 1 star rating. It just comes down to bad customer care for a VERY small amount of money.For Pete's sake just give the guy $26.12 and try to do better next time listening to the customer on the phone.Maybe even double check the part number the customer THINKS he wants!

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