JinJin W.

Review of BMW Toronto

The 5 star is only intended to give to my sales re...

The 5 star is only intended to give to my sales representative - Samir Umer. He was nice, patient and got me a good deal.

Have picked an individual color to build. Initially I was told that the car can be delivered by the end of December 2015 (signed the deal at the beginning of November). Sometime later, I was told that the car can only be delivered at the end of Feb 2016 as it is an individual color. Samir checked with me to see if I still want to keep my order since it exceeds 3 months. But eventually I kept the order. However, 4 months to build and deliver a car with individual color is way too long. But the experience with Samir was good and I would recommend him to other customers.

Although, hospitality to customers need to/can be improved by the "managers".

Hope the service department can provides exceptional services as well in the future. Will definitely see.