Whitney Smith

Review of CarolinaEast Health System

This hospital seriously needs someone working ther...

This hospital seriously needs someone working there taking insurance information instead of just sending uninsured bills to patients later. It doesn't make sense that we spent about 3 or 4 hours in the hospital that night and had multiple people come to us for information and no one asked for an insurance card when apparently they didn't have our information in their system. On top of their insurance billing issues there's also pretty much no privacy at all in the emergency department. I'm not sure how they are able to have patients so close together and talk to them about their health issues without it being a HIPPA violation. Theres no rooms for patients everyone is literally just separated by curtains, if they are lucky. I could hear staff talking to patients on the other side of the room. Most of the staff are great though its just everything else that really needs improvement.