Jaclyn Leedy

Review of Banfield

It's becoming frustrating being a Banfield Wellnes...

It's becoming frustrating being a Banfield Wellness member and paying the monthly fee for three pets (over $70/month) just to be told on numerous occasions that there are no available appointments until the following week. I am not against going to a different location but it's inconsistent for my dog who benefits from any type of consistency since she is highly anxious and nervous.

Furthermore, when locations are all booked out and cannot accept any walk-in appointments (we are talking locations as far west as Hillsboro and as far east as Gresham including all locations in-between), it forces us to have to go to vets outside of the Banfield network which is costly, considering the benefit of the wellness plan is reduced cost of services and prescriptions.

Today even, I tried to schedule an appointment within two days for a semi-urgent medical need for one of my dogs. I was placed on immediate hold, which I never mind, but when the front desk personnel came back on, she rushed me off the phone as soon as she found out I was trying to schedule a same day or next day appointment. She just kept saying there weren't any times available, didn't bother to look up my account, or point me in the direction of another location that might have availability. As she went to hang up on me, I had to tell her to not hang up and that I still needed to schedule an appointment for the following week in which she put me back on hold immediately where I waited long enough to become so frustrated that I called another location (Johnson Creek) to which my experience improved immediately. The gentleman that took my call, scheduled me a next day appointment, carefully listened to the details of why my pet needed to be seen, and transferred my file, without rushing me and in less than 5 minutes.

So this review is with much confliction as on one hand, the services are decently priced under the wellness plan, they have a large enough network that you can (sometimes) float around to other locations for more urgent needs (or if you yourself move) and the staff is generally kind and helpful. But on the other hand, you get an experience like today where you are rushed off the phone without any help and just simply told "No, we can't," to any of your requests for help.

I would really like for my dog to have a consistent location she is seen at so instead of this location (NE Portland off of 82nd), I will see how my animals do at the Johnson Creek Banfield.