Nice hotel, but TV system didn t work for my entir...

Nice hotel, but TV system didn t work for my entire stay (3 days)... kind of ruined my stay when I was in the room. Also, hotel management just said sorry sir with a nice friendly smile and a shrug - I feel like even just a complimentary cup of coffee (or free wi-if so I could stream from my laptop) would have gone a long way to ease my frustration. Very disappointed.