Joshua Ludlow

Review of McGard LLC

If i could give 0 stars I would, I'm a service man...

If i could give 0 stars I would, I'm a service manager at an auto shop where I did a brake job on a Lexus that had locking wheel studs, her security key was damaged so she had to purchase a new one, it was barely strong enough to remove 3 of the 4, when I called customer service, or customer dis-service as it should be called, they refused to take any responsibility for selling junk products. The customer dis-service representative then laughed at me because i was upset. Ever heard is business ethics? Or maybe the customer is always right? Shame on you 2 times, though reading the reviews of your company I should have known you wouldn't take responsibility for selling junk. I guarantee from now on if i see your equipment on my customers vehicles i will remove it and replace it at my cost of necessary. Shame on you. Anyone wonder why most of the 5 star ratings are employees, sad.