Pity! The hotel seems to be very good, but unfortu...

Pity! The hotel seems to be very good, but unfortunately we had to cancel due to illness reasons the reservation! After a few phone calls and ask by e-mail, the money was not refunded anyway! Even if we have over 24 hours previously canceled !!!! I find it very sad that one deals with guests like that! An indictment of the hotel !!!!!