2018

2018
Rare poor service for a company that sells such expensive devices (Bosch, Gaggenau, Siemens, Neff). Customer service fully informed of what was broken and yet the technician comes along without the right parts. Surveys to assess their service are sent before the technician has even visited. They do nothing with the criticism (offered that they can call me about that). Thanks to new software, the bill not be formatted correctly by the fitter and when you finally get the bill is like a 'memory', while they do not have their act together. BSH shameful display!

2019
A shameful display again a year later. Nothing learned yet and nothing adjusted. Again a morning waiting for a technician who doesn't show up. Maintenance history is not recorded and customer service comes with weak apologies. It is that you cannot give 'zero stars'. That is what BSH deserves.