Alexis Collins

Review of Quality Inn Rochester NY

The appliances weren t working so we had to reloca...

The appliances weren t working so we had to relocate rooms 3 times. The furniture was old and broken down, the comforter on the bed was stained and ridden with holes and they refused to clean even after we requested it. We had to beg for fresh linens and when they were finally brought to the room, they forgot towels and didn t throw the main trash out. There was also no iron or ironing board so I had to go into my cousin s room to get one. The cleaning lady was rude and obnoxious and refused to do her job, saying something about she only cleans if it s a stay over (what does that even mean?). It should be mandatory that you clean the rooms, not requested. The place is a dump and I would not recommend. It wasn t worth the price either. It s ironic that they call this place quality inn when it s anything but quality.