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Review of Superior Mazda Kia

Several failed attempts at doing warranty repairs ...

Several failed attempts at doing warranty repairs on my seat as well as other things. The service department staff is mostly new and inexperienced and they very seldom will answer the phone during regular business hours. When they do, good luck on getting them to remember more than one or two things to do because the service advisors are very young and don't have good utilization of time management as well as organizational skills. Not all of my experiences there were poor, but more so bad than not and then you have to factor in that I'm traveling each time from Fort Smith to Bentonville and several times I met my car with a new problem as a result of something they did or didn't do that they should have or they order the wrong part and so on and so forth. Toward the end, they started having a driver bring the car to me in Fort Smith and yet that still rendered them having to go back with my car at least twice because their technicians didn't complete the job to the standard in which Mazda says it should be and that is just simply putting the car back together the way that it should be done. I would have never known had I not been paying attention, but I do that anyway and even more so after the service manager named Zack fluffed me on my tint job by saying that it looked great and yet it was probably one of the worst window tinting jobs I've ever seen. They said that I could refuse to pay the mobile window tint guy that they use and that they probably would never use him again, but that was under the leadership of the previous service manager in the service department that has recently been replaced by a gentleman named Wayne who is in his younger thirties and comes across as God's gift to service departments even though he failed to take care of two or three things that I had mentioned to him in addition to the original unresolved issues from the previous management. I feel like he had good intentions, but I was angry enough at that point to have him double and triple checking the repairs and yet I received the vehicle several more times at such a low quality and without attention to detail. I felt like them rigging things as they did sometimes was more of an insult to my intelligence and desire to have the car put back together with a little integrity and quality of craftsmanship. I was angry enough to want to be put in contact with someone in upper level management that was over the superior branding in an effort to shed some light on the problems that are present at the Mazda dealership. There's no telling how many bad repairs or poor-quality repairs were put out and the customer didn't know because they don't know to check behind them as I found was necessary. It was always stupid things and a lack of attention to detail. They went out of their way a couple of times by doing a four wheel alignment for free as a result of all the problems, I'm sure, and that's great, but I just wanted to go there the one time or maybe two if needed and yet I've been struggling with several issues over several months that should have never been the case. Guess what I did? I fixed the damn car myself and probably better than what they could have ever done. I urge caution to those of you going to Superior and suggest that you check over everything that's ever done to your car to ensure the Integrity of the repair. As I stated before, the majority of the service department is of new and very inexperienced employees that are not well-versed in the ways of Mazda and their technology and philosophies. Prior to my submission of a one-star review, Superior Mazda was already an embarrassing 3.4 star rating. I never checked that until now. Thank you for listening and I hope my information has helped those of you in dealing with Superior Mazda.