J
Jessica Smith Review of Renaissance Houston Hotel
Location of this hotel was great. Close to a lot o...
Location of this hotel was great. Close to a lot of restaurants, gas stations, and stores (i.e. Walgreens, CVS, etc). The room itself was a little outdated. The bathroom had a shower/tub combo. Housekeeping was frustrating. We asked for Housekeeping services on one of the days and they told us no problem. We left for 5 yours and it was still not done when we returned. When we called again, they said that Housekeeping maids went home. If that was the case they should not have promised that it would be done in the first place. This only occurred on the one day so it was not a hug concern. We just asked for more towels and moved on. Overall, staff was pleasant, rooms were decent, and amenities were true to description.

Comments: