At first, I did not have such a great experience, ...

At first, I did not have such a great experience, but Chelsea called me back to explain and rectify the situation. My mom takes her pup there and we were attempting to take our pup there for boarding, and the first experience wasn't the greatest from a customer service standpoint, I did not see any negligence towards the pups but the way miscommunicated situation was handled was not to my satisfaction. After Chelsea called me to rectify this not so great situation, I felt much better about trying Wags again. For her to take time out of her day to call me back and accommodate us was huge! I found out that she called my mom to get my best contact information to reach out to me because she heard I was very upset! So to say the least, she tracked me down to make it right! With that said, any company that prides themselves in this level of customer service is alright by me. So for anyone who may not have had a great first impression, I think it is worth giving them a second chance because they will do what it takes to make not only you but your pups happy and comfortable! Also, they are family owned and operated, so why wouldn't you want to take your pups to a local place?