People say this hotel is one of the best hotel in ...

People say this hotel is one of the best hotel in Indonesia. Actually, I don't think so after visited it some weeks ago. Hard to find entrance and access to lobby. There is no sign. The security is not helpful a lot to handle the traffic. About the food? I could not ignore that they have a great chef. About the meeting room? Sounds great, however, there is no staff stand-by for helping.