Stephen Smith

Review of C.E. Services

Received a PCN, but they had the incorrect address...

Received a PCN, but they had the incorrect address, hence we didn't recognise (our daughter had been driving).

Appealed ... no response
Appealed again ... no response

a month later received two letters by second class post enclosing two letters purportedly send a month earlier saying appeals dismissed but we could still pay reduced rate. The two earlier letters were never received (or I suspect sent). By this point we had worked out they were referring to wrong address.

Anyway went to pay reduced amount to find had now increased as the time limit had expired due to them not having sent us the outcome of the appeal and then sending "second" letter so we didn't get the result until six weeks later.

impossible to speak to anyone

disgraceful