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Mister AGK Review of PARK REGIS KRIS KIN HOTEL - DU...
I reserved on booking a non smoking room. Upon arr...
I reserved on booking a non smoking room. Upon arrival receptionist told that they have only one non smoking room available. And guess what? Located in 1st floor and it's a handicapped room. So no bathtub. It was either this one or a better one on the 10th floor but a bad smell of cigarette. I took the 10th floor one. Manager only answer was we are sorry. No compensation nor upgrade to try to erase the bad experience. So I share my bad experience with you. Usually in Dubai people correct rapidly their mistakes. Here the only proposal was to change room the day after. A hassle knowing I am staying 48h. Booking customers seem not to be given high priority in this hotel. Too bad location and room size and equipment are nice.
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