The only reason this is 2 stars instead of 1 is be...

The only reason this is 2 stars instead of 1 is because of Dr Green, she is an amazing Dr, very supportive and considerate. I have severe endometriosis and have suffered through multiple failed treatments and procedures at multiple other OB's over the last 10+ yrs. Dr Green was very caring, listened to all my concerns, then explained my options. With my failed attempts at conservative methods, we decided that surgery was my best option, which I am more than good with at this point.

My issues are with the administrative staff. On my last appt, i was 2 min due to being stopped @ 2 different "COVID CHECK DESKS" and elevator issues. I even apologized to the lady up front for being held up by them. After checking me in, the lady behind the desk proceeded to exclaim "CAN YOU BELIEVE OUR 4:45PM JUST SHOWED UP! WHAT NERVE!" This was shouted loud enough to be heard clearly throughout the entire waiting room. You can't imagine the embarrassment this unwarranted behavior caused.

I was scheduled to come back for preliminary testing to see what type of surgery needed to be done. I was told by the schedule clerk that "if we need anything else from you we will contact you prior to your appt." When i arrived at my appt and checked in, the SAME rude employee from my previous visit stated that they had "estimated" the cost of my procedures and what they "thought" my insurance might pay on them, and that i had to pay almost $300 out of pocket. Confused, i asked if they would just bill me after insurance had paid their portion so i knew exactly what my portion was (which is how all my previous billings from this office had done), that i was not prepared to pay that at this time. She merely stated "well someone should have called you to tell you this." I then explained the ONLY call i had recieved since my last visit was the automated appt reminder to confirm my appt, that no one had mentioned anything about me having a bill to pay up front. She then went to speak to the so called office manager, and came back about 10 min later with another employee, who also stated she had spoken to the office manager and was told that if i didn't pay their ESTIMATED AMOUNT, they would not perform my tests and i would have to reschedule for a time when i was able to pay it. I asked if there was anyway i could pay a portion of it and get billed for the rest, to which i was told "the office manager said absolutely not." I ended up having to reschedule my tests for 2 more weeks out, which means another day of missed work, if i even decide to keep it at this point.

I have suffered with this ailment for over 10 yrs, and have finally found a Dr that actually listens and cares and wants to try to help, but now it looks like i may just have to continue living with this, as i do not believe in paying "ESTIMATED" portions of a bill that they don't even know i owe yet! The administrative staff were extremely rude and didn't even attempt to explain how i was supposed to pay for something that i was never informed of, and they can not even verify at this time that i will actually owe or not. This entire conversation was held over the main desk in front of the entire waiting room, when any private discussion like that should've been in private. I am not someone who tries to get something for nothing. I understand how insurance works and that payment is due at time of service. But i also understand that i should not be billed for something without it being first run through my insurance to see what, if any amount, i actually do owe, on top of the fact that the only excuse i got on their "laps of communication" was "well, someone should've told you." Very unprofessional, very rude, and knowing how great the Dr is, very upsetting knowing that these employees are pushing people away from care they desperately need because of their unprofessionalism and attitudes.