I just spent 7 days at Rixos Downtown Antalya hote...

I just spent 7 days at Rixos Downtown Antalya hotel. The hotel is in a good location next to the old town and marina area. There are also two malls close by. The hotel has two main connecting pools and many facilities like tennis, kids play area, free bike rentals. The breakfast had a variety of food and was delicious. However, the service wasn't up to par with a 5 star hotel. Not once did they ask if we wanted coffee or tea.

I have stayed in many 5 star hotels and Rixos downtown didn't cut it because of their service. Firstly, the rooms are warn out although they were spacious with a convenient balcony and connecting rooms for those with families. The rooms did not have an iron and we had to request one which was taken back as soon as we finished. There was no box of kleenex in the room and we had to ask several times for it. They would only bring one bottle of water every day for a family of 6 and we had paid for 2 rooms! We had to request water for both rooms every day. They were stingy although we had paid for this 5 star hotel. I have never heard of a 5 star hotel that only leaves 1 bottle of water for family connected rooms. This went on for the full stay. The toilets just had the basic shampoo, conditioner and shower gel. Nothing more, unlike other hotels of the nature which offer other things.

Unfortunately the majority of people working at the hotel only speak Turkish so we had to try and communicate using sign language or a mix of English and Arabic words to help.

The hotel is big and has many facilities but because they don't speak English they never gave us a map of the hotel premises or explained what facilities or services they provide. For example, it was only on our last day that we found out the bicycles are available to use.

On our last day, we called concierge to collect our luggage. No one ever came and we had to take them down ourselves. By the time we left several guests were screaming at the concierge from frustration and poor service.

There is a nice coffee shop called Cactus at the back of the hotel which ia open 24 hrs for drinks and hooka. Food is served but until a specific time. The coffee shop is seperate from the hotel but we liked it as it gave us a nice view of the beach area and had a nice sitting area.

There is also an elevator right outside the back of the hotel that takes you down to the each area. Beach is pebbly but it is a nice place to visit.