Horrible company, I would give no star if I could....

Horrible company, I would give no star if I could. We booked a room through Verizon in Caeser Place in Vegas and apparantly Verizon works with company. We booked a clean non smoking room, and what they gave us was a disgusting room with broken furniture and smelling smoky. We tried to checked the room but they said you have upgrade the room in your own expense. So we checked early and it's been a week that we are trying to getting our money back and just keeping us on hold and sending to different departments. The funniest part is they haven't recorded our check time. By the time that they say I had checked , I was in LA. Don't put your money in trash with company and destroy your vacation.