When we arrived we were asked to wait for 30 minut...

When we arrived we were asked to wait for 30 minutes while they prepared our room. We told them that we had a 7 month old baby with us and the sooner the better as we were approaching feeding time and everything we needed was in our bags. After 2 hours of waiting without our bags we went back and asked what was happening only to be told that all our bags had gone to a room and that it had been ready for hours.
There was dirt in the corner of the bathroom floor that someone had drawn in the note: Clean me 01/2017 which was 8 months ago so it obviously hadn't been cleaned since well before that.
We had several power cuts and the water was off for several hours.