Unpleasant shopping experience at this branch. Car...

Unpleasant shopping experience at this branch. Card payment machines did not work on ground floor tills today. All card payment customers were requested to check out on first floor and the queue was from till to escalator. While one customer asked staff to open one more till, one male staff replied this floor is not main till. We did not volunteer to crowd at first floor. The staff could be more friendly and supportive under unexpected situation happened.