K. C. Loo

Review of Gardens Hotels and Residences

The hair dryer they replaced in the bathroom was p...

The hair dryer they replaced in the bathroom was pretty useless as it didn't blow warm or hot air. Bring your own! I never made any complaints to my previous stays with them. However, this time some hygiene issues bugged me till I had to invite the duty manager up to my room for inspection. I accidentally dropped the edge of my bathrobe into the toilet bowl while I was using it. Hence, I threw it inside the bathtub for the room attendant to collect for laundry. When I came back to my room late at night, I saw a nicely folded bathrobe on my bed. So I put it on after shower. To my big surprise, I suddenly felt the bathrobe was a little damped and guess what, it smelled urine! Gosh, the room attendant folded the old wet bathrobe back and placed on my bed without even replacing one! What's happened to the recent Gardens Hotel's 5-star standard? Ignorance of the management or underpaid employees?