I was here last week, they were over an hour late....

I was here last week, they were over an hour late. It was a medical emergency, I'm a human being so I can understand something like that. I was hoping to get some cards today, but here I am again it's 11:45 and the store still has not opened (supposed to be open at 11, which I think is a doable time) I'm waiting here until it opens. They gave me a gift for the wait for last time when my brother told me to come here, definitely appreciated, but my time is lost again. It's a cold Canadian winter and I'm waiting in my car for the 2nd time.