Kelsey Gibby

Review of Provo Marriott Hotel & Confere...

This has nothing to do with the hotel, I think the...

This has nothing to do with the hotel, I think the hotel is great! But the reservation phone line is horrible.... I usually book rooms online or work directly with the hotel for room blocks, but I couldn't in this situation. I had to call in twice on a single reservation, each time I had to wait over 20 minutes till someone finally answered. When speaking with rep, it took over 10 minutes to even book a hotel reservation. I had to repeat myself several times to the rep on the spelling of my email, and they still got it wrong. So I never received my confirmation email. I had to call in the second time to get the confirmation number which took over 30 minutes.

I never had so much trouble getting through a Marriott reservation line before. Being an event planner, it makes it hard to recommend this hotel if my attendee's have the same issues as I did when trying to book a simple reservation.