Bought sofa, chair, love seat, and ottoman (model ...

Bought sofa, chair, love seat, and ottoman (model 410 with high grade fabric) approx 6 months ago. The fabric is severely pilling, and becoming embarrassingly thin. I had to go through hoops to find a direct smith brothers phone number, which only led me to a secretary who stated that I must contact the dealer, and could not offer any more information or assistance. I called the dealer, who stated the fabric is only warrantied for one year, and they could send someone to shave off the pilling. I called smith brothers back, explained my situation to the secretary, and asked if shaving the fabric would be appropriate, since the fabric is already thinning only 6 months into use. She stated, "hold on," and transferred me to a voicemail that stated it was customer service and to leave a message. I have not heard back from them as of yet. I would not waste a penny more on any Smith Bros products!