Jason James

Review of Fenix Events

Given the toughest stretch Victorians have been th...

Given the toughest stretch Victorians have been through with our lockdown, you would think there would be a sense of understanding from Fenix Events in respect to weddings/functions. I understand there are no 'winners' here or that my wife and I's situation is unique, I'm sure a few couples endured the same treatment. However, due to having postponed our wedding twice in the year, we saw that the 3rd opportunity we just wanted to get married and begin our journey. Once informing Fenix of our decision, we were more than understanding to lose the $3000 deposit, however on top we were charged a $1000 'administration fee'. We organised the entire wedding up until the point we decided to officially cancel it, there was no administration work done with the organisation of the wedding from Fenix due to Victoria being at a standstill with COVID-19. We then even asked to meet us half way and reduce the 'administration fee' to $500. We were bluntly told no and if we did want to do that we would lose 80% of the full payment.

Disappointing taste to end on what's been an unprecedented tough year for everyone. Everyone who I have spoken to about the situation were quite disgusted with the final dealings. My now Wife and I were really looking forward to our wedding, cancelling was not an easy decision.