Herb Khare

Review of Glendale Dodge Chrysler Jeep

Made an appointment two weeks in advance 9:30 esti...

Made an appointment two weeks in advance 9:30 estimated time for completion 2 hours. Bring car in they say finished sometime in the afternoon by 4 pm, We are told appointment was only guaranteeing a spot not actual work yet they are taking walk in before us. 5pm comes no word from shop i call them they tell me that they had to order the part i ask why would they need that since the appointment was made 2 weeks in advance shouldn't they have the part? He tells me they didn't know what was wrong with it till they took it apart i told him that the original appointment was made with notes detailing what needed to be fixed from one of their service tech's he checks computer and right there in the notes it had the exact part they needed to get. In other words they either didn't check the notes or were lying about the part and didn't finish the car at the agreed upon time he apologizes then i say "that answers that question but why were we not called about the car?" After an apology and a comp on an oil change he promised to pick us up the next day to get the car back to us when it was finished proceed to 3:30 the next day no call no ride and when i call he says the car is ready.
Tldr
Sloppy follow through, appointment was worthless, 2 days to switch a windshield washer fluid reservoir.
Pro
free oil change