Three main issues: 1) people coming and going at t...

Three main issues: 1) people coming and going at the bar without the mask-wearing policy being enforced; 2) no queue lanyard at the bar to organize the waiting lane. French people are known for how "good" they are at not respecting waiting lanes, and some were trying to take advantage of social distancing to cut in line... 3) I had to switch bedrooms because there was no way to regulate hot/cold water in the bathroom, supposedly because the hotel had been closed for a while (tip for the staff: what about checking each room before renting it??) and 4) lack of reactivity of the staff when there is an issue: I had forgotten an AirPod in one of the the two bedrooms I had occupied. On Saturday morning, a staff member told me that she would check and email me back right away: "due to COVID, we wait 24h before re-renting a room, so there is no way your AirPod will be lost". 12 hours later, I called back the reception, and was told that the staff member had not found the time yet to check the room. Not being contacted back ever, I called again on Monday. By that time, the rooms had been cleaned and I was told that no AirPod had been found in the bedrooms. I just hope the cleaning staff is enjoying how comfortable my AirPods are... Overall, very disappointing customer service and organization for a Hilton hotel. For my next stay I will stay at the Sheraton instead, at least they are located in the airport itself, and service is super.