Diana Aguilar Review of Quonset Pizza
Pizza and wings were fine but had an unpleasant ex...
Pizza and wings were fine but had an unpleasant experience after my order. I ordered for delivery to a friend's house and paid with credit card over the phone.
Upon arrival, the driver saw me put my mask on as I approached him. He put his mask on as he said 'Oh, let me put my mask on' in a rather mocking tone.
I said something along the lines of 'You never know' to which he replied 'I'm not too worried about it'. I am however. I felt that my concerns were disrespected and unaccounted for.
I understand wearing facial coverings during a pandemic is questionable to some, but I expect more respect for patron's safety concerns. People are entitled to their own opinion in their daily lives, but these should not be expressed when delivering services to customers.
I would also like to encourage anyone who orders online with Quonset to not pay with a credit card via phone (I should know better). Two days after my order, I noticed a charge for a purchase I did not make. The bank confirmed the purchase was made with manual credit card entry. Now, I cannot prove that my card was compromised at this establishment, as these things happen. However, I do find it suspicious as my card was never lost, and the number had not been shared otherwise. Just a tip for other customers.
I would expect Quonset to have a better set of guidelines in terms of respect for patron's COVID safety concerns. As to the credit card fraud issue, I cannot say that it was the establishment's fault, but would hope the restaurant has a safe way for customer's information to remain uncompromised when making phone orders. Again, food is pretty good, but customer service could use some work.
Comments: