I wanted to talk to someone for opening an account...

I wanted to talk to someone for opening an account in the bank. The customer care lady did not give me any contact number to talk to for services. When I said I need to use their services so please allow me meet someone from your office, she didn't allow me for that too at all. Very strange service support they have. Worst case in banking terms. How could an individual open an account if he doesn't know anyone in SF, how guidance was provided by Indian customer support.