Had very high expectations for this hotel. The bui...

Had very high expectations for this hotel. The building itself was gorgeous, room was very clean, located in a nice/quiet neighborhood in NYC. They got our room ready for us when we came back for the night and even left us cookies! That being said, the bellman held our luggage when we checked in since our room wasn't ready and then couldn't find our bags when we came back. They did eventually find them and bring them up to the room. I also had a charge on my bill from the restaurant even though we never dined there. The valet parking was expensive and took about 40 mins to get our car out.