Gerbrand Ceder

Review of Mandarin Oriental Hotel Group ...

Just terrible service. For a place that charges $...

Just terrible service. For a place that charges $600/night you expect top level service. I stayed there for 5 days in Oct and the front desk made mistake after mistake. The billed me only about half the charges when I checked out, but then added two charges to my credit card for several thousand dollars. It took three phone calls to sort this out, each time of course getting another person on the line who needed to be told the whole story again. At no point in time they did offer to fix this and call me back when it was done. They would just keep me on infinite holds. Front staff seems to be largely staffed by people with zero experience.