Review of Keller Williams Frisco Stars

4 years ago

Don't walk away, RUN !

Don't walk away, RUN !

The following negative tendencies have been experienced from the Keller Williams Frisco Stars office, Involving both Lyndsey Johnson and her manager Barbara Trumbull:

1. Poor performance
2. Unprofessional conduct
3. Unwanted/continued contact

1. Poor Performance - Lyndsey Johnson (agent) has a limited knowledge of the commercial real estate world, which is obviously not what I was seeking in an agent or what she sold me. The properties she provided were almost 100% listed online and already available to me and everyone with an internet connection. Once listed online, indications are the properties have probably been "picked over" by a hidden network, and there is limited potential for a good purchase. In addition, Lyndsey soon proved she had no network or "stable" of capable consultants/contacts to draw from, regardless of her claims. Her manager, Barbara Trumbull, has not appeared for support on any of these concerns. I do not believe providing support entities or "off market" properties is a requirement of an agent/broker, but a definite red flag to Not engage the realtor if they indicate they do not posses those qualifications. It's a monumental handicap if the realtor informs you that they have these abilities, which Johnson did, and then no network or contacts exist. Lyndsey and Barbara appear to believe their only duty is to locate a property for me, and then be paid in full. If so, my question would be, why do I require either individual, just for the licenses? One of the primary and costly impacts to me at present is the wasted time, which has caused me to miss the summer sales window as I am now looking to pursue 1031 Exchange activities on presently owned real estate.

2. Unprofessional Conduct - Since signing the representation agreement, Lyndsey has displayed negative and unprofessional tendencies on numerous occasions (verbally and via email), and this is in the end what caused me to terminate relations with her on 07/18/2019. For example, we had learned a property I was very interested in had just been placed under contract, and unfortunately not by us - it happens, we learn from it, and we move on - no foul. I shortly thereafter emailed Lyndsey regarding another new property which appeared to possess great initial potential. I requested that she expedite obtaining information as well as providing her thoughts, again knowing if it were a viable property it would be under contract quickly. As was common, I was once again lectured, this time via email, the content being that she and I have calls several times a week, she has high level clients other than me, we need to schedule calls as impromptu calls don't work for her, we should follow her "typical" processes, etc. I understand an individual having other demands, but again as noted prior, on occasion timing is critical to "pin down" a property before any competing buyers, and the team needs to move quickly. Lyndsey did not understand that concept, and as the unprofessional email displays, resisted any action I requested, plus lectured me on process and protocol. I've been in construction and real estate for close to 35 years, up to the SVP level, both nationally and internationally, managing $ Billion programs/efforts; although I always keep an open mind to the input of others, I don't need operational/process/management input from the "cheap seats".

3. Continued Contact - Even though I have been extremely and bluntly clear, verbally and in writing, that I do not want further involvement or interaction with Lyndsey or Barbara, they both maintain Lyndsey will "continue to fulfill my obligations and duties to you as your commercial agent". Typically, people or companies know when I've fired them and no longer desire their services, regardless of contractual relations. Only the ignorant, greedy, and/or harassing types continue to attempt interaction following the volume of written termination correspondence I have issued.