Jaimee Brumfield Review of Four Points Sheraton Metrocent...
I'm really disappointed in my stay. I am pregnant...
I'm really disappointed in my stay. I am pregnant and flew in on a red eye for family. I knew I would be coming in late so I called the hotel weeks in advance to ensure my room would be correct. Deluxe king with a balcony and requested a fridge and microwave in room. Was told I would not have to worry that my reservations are confirmed. Arrived and was told they were sold out so I was given a double queen room. No balcony. No fridge and microwave. Had to throw away my food as I had nowhere to put it and it was already almost 230 in the morning I needed sleep and didn't have time to wait for the fridge to arrive, if they even had any. This is my first time staying here as I strayed away from my normal hotel for something I thought would be better. Boy was I wrong. I slept horribly in a separate bed from my husband. Woke up starving because I had to throw away my food. Was told to try the next day to see if I could get the room I wanted as I was told "rooms aren't guaranteed". What did I pay for then? I paid specifically for this room and I didn't get it. So how are you going to compensate me? I'm utterly disgusted and don't plan on ever staying at this hotel again. I want my money back for the upgraded room I never received.
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