Ron Brooks

Review of Courtyard by Marriott Ontario-...

I noticed that the bottled water they were trying ...

I noticed that the bottled water they were trying to sell me in my had its seal broken. I called the front desk to let them know. I asked them not to charge me the $5. They said ok. Next day I get my bill and they had charged me for it. I called them and reversed the charge. No problem right. No! I had to spend 12 minutes on the phone for this.
This morning I decided to have breakfast in the hotel. I the "continental breakfast" the sign said that it included a choice of granola or cheerios. I chose granola, they brought me cheerios. The sign also said that the breakfast included banana bread, cereal, tea or coffee, a banana, and orange juice. They gave me everything except the orange juice. When I pointed this out they said it was a choice between tea, coffee or orange juice. That is not what the sign said. We went round and round getting her manager involved. Still no orange juice. Finally I went to front desk and they "let me" take a bottled oj. Nice way to start the day.