Worst experience EVER!!! I've tried writing UHEAA ...

Worst experience EVER!!! I've tried writing UHEAA TWICE and calling them. I even tried emailing them. It's been a week and a half and no response back about my student loan debt. Why is it so hard to get a simple response back? If I could give them zero stars I would. Do your self a favor and try your best to stay far, far away from this incompetent company. They don't listen to the students, their communication SUCKS and there NOT here to help you.They just want to report to the credit bureau that you're late with payments!