Careless employees that take their sweet a** time....

Careless employees that take their sweet a** time. I was told 15-20 min wait and we waited for 45 min for our food. I also called twice to even let them know we were here to pick up and I watched them stand by the phone and wait 2 minutes before deciding to answer. And yes it rang for that long. Management is horrible at this location and when the issue was addressed I was told it was a simple miscommunication . Never again will we order from here!