Jacob

Review of Mark Miller Toyota

Update - After driving my vehicle for 2.5 months a...

Update - After driving my vehicle for 2.5 months and only putting 2k miles, on it which is not that much, I had a blow out on the freeway. I mentioned that I was concerned about the tread of a few of the tires. Their reply was basically that tread is open ended and they said it was safe. Well having your front driver tire blow out going 70mph on the freeway is definitely a safety concern. The tire that blew out was pretty close to being bald when I purchased it and again, they told me it was okay. The CV axel is still popping which signals that it needs replaced. All of the issues (Control arms, CV axel, and bald tires) are major safety concerns. I am fortunate that I was able to pull over on the freeway instead of crashing. I plan on getting the CV axel check by a UHP certified mechanic and getting a final opinion on this. The control arms were fixed but to me that says they knew they were bad, meaning the vehicle shouldn't have been sold to me. The tire is the final straw. I will be reporting this to state authorities to determine what the next steps will be in solving this nightmare!

Update - Spoke with Daniel who is the manager over used cars. He was very accommodating and definitely wanted to resolve the issue to the best of his ability. They had a couple mechanics check it out and according to the dealership my CV Axel is not going bad. Not quite sure how I feel about this considering I had a few other mechanics tell me otherwise. Did replace control arms.

Well after looking at a few different places for a 4runner I stopped by this dealership and they had a 2005 4Runner that seemed to be in alright condition or so I thought. I took it home and ended up finding that although they said they were going to detail it there was still dog hair everywhere from the previous owners. I spent 2 hours personally detailing the whole interior to get rid of gunk and dog hair that they must have missed. I didn't actually get my payment/loan for the vehicle figured out for nearly 3 weeks after the purchase of the vehicle. This was partly my fault because I was waiting on proof of payment from my employer, but sometimes it would take 2-3 days for them to get back to me about anything in regards to this. Then after 2 weeks of having the car I started to notice that the car was riding pretty rough over bumps. There was some clanking and clicking on sharp u turns. I took it to 4 different mechanics to get opinions and quotes and the final conclusion was that both front CV Axels need to be replaced and both front lower control arms need to be replaced. This quotes to about $1260 on the low end and some mechanics quoting me at almost $1800. They sold me a defective vehicle with thousands of dollars worth of problems and they still want me to pay them to have it fixed. They made a point of telling me they wanted to get it detailed really nice, which obviously didn't happen. They also made a point of wanting to get their mechanic to check it out to make sure everything checked out fine. They obviously didn't do a very good job about that either. Quality customer service would definitely change my review on this dealership because the sales people were nice to work with, but if they can't own up to selling me a defective vehicle and taking a financial hit to make their customers happy then my recommendation is probably 1 star or less. I will amend my review if they get back to me with a quality proposal. Otherwise, think about this before you purchase a vehicle from this dealership. I wouldn't want anybody else to be in the same situation as me