So I missed my connection due to earlier delay and...

So I missed my connection due to earlier delay and the airline was waiting in me to give me my voucher. It took 90 minutes to get my suitcase and 3.5 hours total from the time I stepped off the plane until I got in my voucher hotel. It took over 1 hour to get a shuttle. Nobody would take the shuttle voucher and nobody from the airline knew how to find anyone to take it.