I used to really trust BnD for quality. Just got o...

I used to really trust BnD for quality. Just got off chat support with them and they refused to warranty a lithium battery I have had for under 5 years because it fell out of their 2 yr warranty period. I have only used this battery about 6 times total. Just went to Ryobi's website, their warranty for lithium batteries are 5 years. From now on all of my battery powered tools in my home will be bought from Ryobi. I will not buy from a company that can't stand behind it's products. You just lost a 20+ year long customer due to your poor warranty and manufacturing of products.