Went to the Bishop St location (TV depot) around 9...

Went to the Bishop St location (TV depot) around 9:30 am and there was no one in line. I exchanged my worn out remote for a new one, free of charge, and it only took 30 seconds. Very quick and hassle free service! The parking situation at this location is not ideal, but I was able to find street metered parking just 1 block away, so it wasn't a big deal.