It is now more than two weeks and still NO respons...

It is now more than two weeks and still NO response on my email enquiries. Phoning is also a waste of time. When one is fortunate enough to get through you are cut off very quickly before your issue can be resolved. And then there is a Mandy who phones and gives a bank account number for money to be paid in immediately with all sorts of threats. I have no idea if it is even Glocell's account as it has all the makings of a fraudulent scam. In my entire life I have not been at the mercy of such incompetence. (I had to give one star in order to post.)