Booked a cool corner suite with a balcony for our ...

Booked a cool corner suite with a balcony for our wedding night 3 months ago requesting early check in- they could not provide that (not their fault, if people are still in their rooms) so we checked in at the end of our night (around 1:30am) they said they upgraded our suite, which turned out to be a suite with 2 bedrooms and no balcony. Wanted the balcony, not the second bedroom. Called down and asked to be downgraded so we could have the balcony we wanted, but it wasn t available. Was told we should be happy about the upgrade. I asked to speak the manager, but apparently, I already was speaking to her.... boo. Not cool.